Legal
This policy explains how Chevin End Guest House collects, uses and looks after personal information when you visit our website, contact us or book a stay.
Chevin End Guest House, West Chevin Road, Menston, Ilkley LS29 6BE. Telephone 01943 876845. Email enquiries@chevinendguesthouse.co.uk.
We may collect your name, email address, telephone number, postal address, booking dates, room preferences, payment or invoice details (where provided through our booking partner), and any message you send via our enquiry form or by email or phone.
We process personal data where it is necessary to perform a contract with you (or take steps at your request before booking), where we have a legitimate interest in running the guest house, or where we must comply with a legal obligation. Where consent is required (for example certain marketing), we will ask for it and you may withdraw it at any time.
We do not sell your personal data. We may share information with trusted providers who help us operate the business - for example our online booking platform (eviivo), email delivery for website forms, and payment or IT services - only as needed to provide those services. We may also disclose information if required by law.
We have been informed of a recent data breach affecting our third-party booking system. That incident was on the booking provider's systems, not on Chevin End Guest House's own website or systems. Some guest contact details (including phone numbers) may have been exposed, and guests may receive fraudulent WhatsApp messages about bookings. Do not click links or make payments via unexpected WhatsApp messages; contact us directly using the details on this website if you are unsure. See the notice shown when you visit our site for the latest guidance.
We keep enquiry and booking records for as long as needed to fulfil the purpose they were collected for, including any legal retention periods for guest house and accounting records, then delete or anonymise them.
Under UK data protection law you may have the right to access, correct, erase, restrict or object to certain processing of your personal data, and to data portability. To exercise these rights, contact us using the details above. You may also complain to the Information Commissioner's Office (ICO).
Our website may use cookies and similar technologies. See our Cookie Policy for details.
We may update this policy from time to time. The latest version will always be published on this page.
Last updated: September 2026